Exchanges and returns are available for new full price items (including in-stock & made-to-order) in their original, unworn condition within 14 days of delivery. To make sure your new shoes are returnable, please return in the same box they came in, keep the sole protectors intact, and only try your shoes on a carpeted surface.
Exceptions:
- Eligible sale items (e.g., our Semi-Annual or BFCM sale) are returnable within 14 days of delivery for store credit only
- All sample shoes sold, gift card purchases, or items labeled as "final sale" cannot be returned, exchanged, or refunded
- If you decided to participate in our Ally At-Home Trial program, please read specific rules here.
Please be aware that we cannot accept returns once the sole protective layer has been peeled off. Additionally, our warehouse photographs any return that has imperfections, including protective layer being peeled off, scratches, markings, and the appearance of being worn. If returned pairs are found without sole protective layer, or damaged, or show signs of wear, you may choose to either have the shoes returned to you or get store credit after deducting a 30% restocking fee.
To start a return for US orders, please visit https://allyshoes.loopreturns.com/
- Need a different size? Exchanges are complimentary for US orders on new full price items (including in-stock & made-to-order) in their original, unworn condition within 14 days of delivery.
- Prefer to get a refund or store credit? Refunds go back to your original payment method (excluding exceptions listed above). Please note that a handling fee of $12.99 will be deducted from the refund. This fee is waived if you choose to get store credit instead. Please allow up to 14 business days for your financial institution to post refunds back to your account after we've received & processed your return.
For orders outside of the US, please visit https://www.ally.nyc/pages/intlreturn.
- For international return policy, please refer to our International section below.
Any questions? Email us at hello@allyshoes.com.